CVE-2019-20768
5.4 · MEDIUMOverview
CVE-2019-20768 is a medium-severity vulnerability affecting servicenow it_service_management. It was published on May 5, 2020 and has a CVSS 3.1 base score of 5.4 (MEDIUM).
This vulnerability has a CVSS 3.1 base score of 5.4, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
Technical Description
ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.
Remediation
Check the references section for vendor advisories and patches from servicenow. Update it_service_management to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
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Frequently Asked Questions
What is CVE-2019-20768?
CVE-2019-20768 is a medium-severity vulnerability affecting servicenow it_service_management. It was published on May 5, 2020 and has a CVSS 3.1 base score of 5.4 (MEDIUM).
How severe is CVE-2019-20768?
This vulnerability has a CVSS 3.1 base score of 5.4, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
How do I fix or remediate CVE-2019-20768?
Check the references section for vendor advisories and patches from servicenow. Update it_service_management to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2019-20768?
CyberStrike's AI-powered security agents can automatically detect CVE-2019-20768 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
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