essential-guideMay 27, 2025
What a status page should say during an incident
Customers do not need every detail during an outage. They need clear, regular and honest updates. Here is what to write.
Team
Site Reliability Engineer
Samuel Ortiz
Samuel Ortiz is a site reliability engineer at Navy. He keeps the check network running across all 18 regions and makes sure Navy stays up when the services it monitors do not.
About
His work covers capacity planning, regional failover and the internal monitoring that watches Navy itself. Samuel wrote the runbooks the team follows during its own incidents and leads the postmortem review every week.
He also manages Navy's own public status page, and he holds the team to the same standard customers expect: clear updates, posted early, with a postmortem for every incident.