CVE-2010-3476
5.0 · MEDIUMOverview
CVE-2010-3476 is a medium-severity vulnerability affecting otrs otrs. It was published on September 20, 2010 and has a CVSS 2.0 base score of 5.0 (MEDIUM).
This vulnerability has a CVSS 2.0 base score of 5.0, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
Remediation
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
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References
Frequently Asked Questions
What is CVE-2010-3476?
CVE-2010-3476 is a medium-severity vulnerability affecting otrs otrs. It was published on September 20, 2010 and has a CVSS 2.0 base score of 5.0 (MEDIUM).
How severe is CVE-2010-3476?
This vulnerability has a CVSS 2.0 base score of 5.0, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2010-3476?
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2010-3476?
CyberStrike's AI-powered security agents can automatically detect CVE-2010-3476 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
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