CVE-2018-16586
4.3 · MEDIUMOverview
CVE-2018-16586 is a medium-severity vulnerability affecting otrs open_ticket_request_system. It was published on September 28, 2018 and has a CVSS 3.0 base score of 4.3 (MEDIUM).
This vulnerability has a CVSS 3.0 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Remediation
Check the references section for vendor advisories and patches from otrs. Update open_ticket_request_system to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| otrs | open_ticket_request_system | >= 4.0.0, < 4.0.32 | Affected |
References
Frequently Asked Questions
What is CVE-2018-16586?
CVE-2018-16586 is a medium-severity vulnerability affecting otrs open_ticket_request_system. It was published on September 28, 2018 and has a CVSS 3.0 base score of 4.3 (MEDIUM).
How severe is CVE-2018-16586?
This vulnerability has a CVSS 3.0 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2018-16586?
Check the references section for vendor advisories and patches from otrs. Update open_ticket_request_system to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2018-16586?
CyberStrike's AI-powered security agents can automatically detect CVE-2018-16586 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
Automated penetration testing that runs continuously, not just quarterly.
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