CVE-2019-14749
8.8 · HIGHOverview
CVE-2019-14749 is a high-severity vulnerability affecting enhancesoft osticket. It was published on August 7, 2019 and has a CVSS 3.0 base score of 8.8 (HIGH).
This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
Remediation
Check the references section for vendor advisories and patches from enhancesoft. Update osticket to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| enhancesoft | osticket | >= 0, < 1.10.7 | Affected |
References
Frequently Asked Questions
What is CVE-2019-14749?
CVE-2019-14749 is a high-severity vulnerability affecting enhancesoft osticket. It was published on August 7, 2019 and has a CVSS 3.0 base score of 8.8 (HIGH).
How severe is CVE-2019-14749?
This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2019-14749?
Check the references section for vendor advisories and patches from enhancesoft. Update osticket to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2019-14749?
CyberStrike's AI-powered security agents can automatically detect CVE-2019-14749 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
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