CVE-2019-15004
7.5 · HIGHOverview
CVE-2019-15004 is a high-severity vulnerability affecting atlassian jira_service_desk. It was published on November 7, 2019 and has a CVSS 3.1 base score of 7.5 (HIGH).
This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
Remediation
Check the references section for vendor advisories and patches from atlassian. Update jira_service_desk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| atlassian | jira_service_desk | >= 0, < 3.9.17 | Affected |
References
Frequently Asked Questions
What is CVE-2019-15004?
CVE-2019-15004 is a high-severity vulnerability affecting atlassian jira_service_desk. It was published on November 7, 2019 and has a CVSS 3.1 base score of 7.5 (HIGH).
How severe is CVE-2019-15004?
This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2019-15004?
Check the references section for vendor advisories and patches from atlassian. Update jira_service_desk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2019-15004?
CyberStrike's AI-powered security agents can automatically detect CVE-2019-15004 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
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