CVE-2021-21437
3.5 · LOWOverview
CVE-2021-21437 is a low-severity vulnerability affecting otrs itsmconfigurationmanagement. It was published on March 22, 2021 and has a CVSS 3.1 base score of 3.5 (LOW).
This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
Technical Description
Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions
Remediation
Check the references section for vendor advisories and patches from otrs. Update itsmconfigurationmanagement to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| otrs | itsmconfigurationmanagement | 7.0.0 | Affected |
| otrs | otrscisincustomerfrontend | 7.0.0 | Affected |
Frequently Asked Questions
What is CVE-2021-21437?
CVE-2021-21437 is a low-severity vulnerability affecting otrs itsmconfigurationmanagement. It was published on March 22, 2021 and has a CVSS 3.1 base score of 3.5 (LOW).
How severe is CVE-2021-21437?
This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
How do I fix or remediate CVE-2021-21437?
Check the references section for vendor advisories and patches from otrs. Update itsmconfigurationmanagement to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2021-21437?
CyberStrike's AI-powered security agents can automatically detect CVE-2021-21437 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
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