CVE-2023-5421
3.5 · LOWOverview
CVE-2023-5421 is a low-severity vulnerability affecting otrs otrs. It was published on October 16, 2023 and has a CVSS 3.1 base score of 3.5 (LOW).
This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It requires local or adjacent network access to exploit. Some level of privileges is required for exploitation.
Technical Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Remediation
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| otrs | otrs | 6.0.0 | Affected |
Frequently Asked Questions
What is CVE-2023-5421?
CVE-2023-5421 is a low-severity vulnerability affecting otrs otrs. It was published on October 16, 2023 and has a CVSS 3.1 base score of 3.5 (LOW).
How severe is CVE-2023-5421?
This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It requires local or adjacent network access to exploit. Some level of privileges is required for exploitation.
How do I fix or remediate CVE-2023-5421?
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2023-5421?
CyberStrike's AI-powered security agents can automatically detect CVE-2023-5421 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
Automated penetration testing that runs continuously, not just quarterly.
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Browser-based exploitation validates findings with real proof-of-concept.
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