CVE-2025-58163
8.8 · HIGHOverview
CVE-2025-58163 is a high-severity vulnerability affecting freescout freescout. It was published on September 3, 2025 and has a CVSS 3.1 base score of 8.8 (HIGH).
This vulnerability has a CVSS 3.1 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
Technical Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.
Remediation
Check the references section for vendor advisories and patches from freescout. Update freescout to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| freescout | freescout | >= 0, < 1.8.186 | Affected |
Frequently Asked Questions
What is CVE-2025-58163?
CVE-2025-58163 is a high-severity vulnerability affecting freescout freescout. It was published on September 3, 2025 and has a CVSS 3.1 base score of 8.8 (HIGH).
How severe is CVE-2025-58163?
This vulnerability has a CVSS 3.1 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
How do I fix or remediate CVE-2025-58163?
Check the references section for vendor advisories and patches from freescout. Update freescout to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2025-58163?
CyberStrike's AI-powered security agents can automatically detect CVE-2025-58163 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
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