Why didn't I get an alert?

If a monitor went down and nobody was notified, work through these checks in order. Most cases are solved by the first three.

The outage was not confirmed

Navy alerts only when three regions see the same failure. If the monitor page shows red dots in one or two regions but no incident, the failure was regional. You can opt in to regional alerts per monitor under Alerts.

The monitor has no alert policy

Open the monitor and check Alerts. If it says “No policy”, nobody will be notified. Attach a policy directly or through a tag.

Nobody was on call

If the policy pages an on-call schedule, check the schedule for gaps at the time of the incident. Gaps are highlighted in red on the calendar.

Notifications are blocked

• Push: Make sure notifications are allowed for the Navy app in your phone settings.
• SMS and calls: Save the Navy numbers listed under Profile, then Contact methods, so they are not filtered as spam.
• Email: Check your spam folder and add [email protected] to your contacts.

The monitor was paused

Monitors paused for maintenance do not alert. Paused monitors show a grey badge on the dashboard.

If none of these explain it, contact support with the incident link and we will trace the alert for you.